Update: Motorola just updated Motorola Assist app. The problem discussed in this post was solved in this update. So, if you still have problems to get Motorola Assist to read messages in Home mode or Driving mode, please try to update the Motorola Assist app from Play Store.
Recent Google app update broke some features in Motorola Assist. Specifically, after Moto Assist asks you to say listen, it does not response to any voice input and the phone may make noises itself. This guide is specific for this issue before Motorola updates the Motorola Assist app. If you have other issues with Motorola Assist, please discuss them here.
This guide works for Moto X, Moto X 2nd Gen (Moto X 2014), Moto G, Moto G 2nd Gen (Moto G 2014) and Moto E, because they share the identical Motorola Assist app.
What are the symptoms of this Motorola Assist not reading message issue?
The issue is caused by the recent update of Google App on January 12, 2015. This update breaks the messaging voice interaction feature in Motorola Assist when in driving or home mode.
The symptoms of this Motorola Assist not reading message issue include:
- Motorola Assist can switch to Driving mode (Driving Assist) and Home mode (Home Assist) correctly.
- Incoming messages and calls are announced properly.
- Incoming calls are not affected. You can say Answer or Ignore to pick up the phone or hang up the phone.
- You get noise after it asks you to “say listen” or “say send text”. It does not respond to your voice command. Basically, you cannot listen message or reply text messages in home and driving modes.
- The version of Google App in your phone is 126.96.36.1992412.arm.
Please note, the issue is caused by Google app. But probably Motorola has to fix the issue in the Motorola Assist app.
Before Motorola releases the update for Motorola Assist, you can only solve the issue by uninstalling updates for Google app.
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