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Moto X Owners Community

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  • How-to Guide
    • How to take screenshot on Moto X without using any apps?
    • How to add custom ringtones for Moto X?
    • How to reset Motorola Assist?
    • How to turn Moto X into silent mode?
    • How to to access developer options in Moto X?
    • How to setup and use Motorola Skip with Moto X
    • How to solve battery life problem of Moto X after KitKat (Android 4.4) update
    • How to add Flash Player support on Moto X (especially after KitKat update)?
    • How to reset Moto X?
    • How to connect Moto X with PC through USB cable?
    • How to manage files on Moto X with ES File Explorer File Manager?
    • How to use Wi-Fi Direct to transfer files on Moto G, Moto E and Moto X?
    • How to use USB On-The-Go (USB OTG) on Moto X?
  • User Manual
    • Official Moto X4 User manual (User guide for Moto X 4th Gen , Moto X 2017)
    • Moto X 2015 user manual: Moto X Pure edition, Moto X Style and Moto X Play
    • Moto X 1st Gen User Manual
    • Moto X 2nd Gen User Manual (Moto X 2014 User Manual)
  • Buyer Guide
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    • Accessories Guide
      • Moto X Case (cover) Guide

Moto X How-to Guide

This is the online How-to Guide of Moto X, and Moto X 2014 (aka Moto X 2nd Gen).

It is a live page,  so the page will be regularly updated  to add more and more guides, tips and tricks for Moto X (including Moto X 2014) owners.

Please bookmark this page and come back later to find more topics.

For online manual, you may check our Moto X Online Manual.

If you want to download PDF version of the official User Guide and Get Started Guide, please visit Moto X User Manual page and Moto X 2014 User Manual page.  You can find and download the official Moto X and Moto X 2014 User Manual in your own language.

The following topics are now covered. More are on the way….

  1. How to take screenshot on Moto X without using any apps?

    You can easily take screenshot on Moto X (including Moto X 2nd Gen) without using any apps. You can take screen for any apps, home screens, apps screen, lock screen. The only exception is the videos.  This Moto X guide will show you how to use the physical buttons to take screenshot for any screens on Moto X. Read on.…

  2. How to to access developer options in Moto X?

    Since Jelly Bean, the developer options are hidden in all Android devices by default. But you can easily turn it on on Moto X to access useful settings, e.g., USB debugging, or access some advanced settings to test your Moto X. This Moto X guide shows you how to enable and use developer options in Moto X. Read on....

  3. How to add custom ringtones for Moto X?

    In addition to the pre-installed ringtones, you can use your own music files to customize Moto X ringtones.  You can even assign different ringtones for different contacts in Moto X. This Moto X guide shows you how to customize Moto X ringtones. Read on….

  4. How to reset Moto X?

  5. How to setup and use Motorola Skip?

  6. How to reset Motorola Assist?

  7. How to silence your Moto X (into silent mode)?

  8. How to solve battery life problem of Moto X after KitKat (Android 4.4) update?

    Moto X has decent battery life. If you are facing battery life problem without culprit apps, this guide will show you how to solve the battery life problem on Moto X. Read on.…

  9. How to add Flash Player support on Moto X (especially after KitKat update)?

    Flash is still used in many websites. But both Android and Chrome for Android dropped the official support of Flash. This does NOT mean Flash will not work on Moot X! This Moto X how-to guide will show you how to install and enable Flash player on Moto X. If you updated your Moto X to Android Lollipop, or if you are using Moto X 2nd Gen, please follow this guide.

  10. How to connect Moto X with PC through USB cable?

    When you want to transfer large or many files between Moto X and PC, USB connection is usually the most reliable and fastest solution. But you need install the proper USB driver on your PC or Mac. This guide will  show you how to install the Moto X USB drive on PC and how to connect Moto X with PC through a USB cable. The guide was written for Moto G, but it works identically for Moto X, including Moto X 2nd generation.  Read on….

  11. How to manage files on Moto X with ES File Explorer File Manager? 

    Moto X does not have its own file manager. If you need manage files (e.g., adding custom ringtones for Moto X), you need install a file manager from Play store.  In this guide, I will show you how to install and use one of the most popular (and free) file manager. The guide was written for Moto E originally, but it works identically for Moto X, including Moto X 2nd generation, and Moto G, including Moto G 2nd Gen. Read on…

  12. How to use Wi-Fi Direct to transfer files on Moto G, Moto E and Moto X? (This guide was written for Moto G. It works for Moto X as well, including Moto X 2nd gen)

  13. How to use USB On-The-Go (USB OTG) to expand Moto X storage?

    Moto X, Moto X 2nd Gen (Moto X 2014) and Moto X 3rd Gen (Moto X 2015) all do NOT support Micro SD card.  Most owners are stuck in the 16GB or 32GB internal storage. USB OTG can instantly expand the storage for your Moto X. This guide explains to you the usage of USB OTG on Moto X and Moto G. Read on..

  14. How to (check later….)

Do you need more Moto X how-to guides? or Do you have any questions or problems that are not covered by these how-to guides?

Please let us know your questions and comments in the comment box blow.

The community will try to help you.

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Reader Interactions

Comments

  1. Marty says

    October 2, 2013 at 1:53 am

    How do I import ringtones?

    Reply
    • simon says

      October 3, 2013 at 11:19 am

      If the mp3 is already in your phone, you can navigate to a song you want to use as a phone ringtone in Music player application. Tap and hold the song in the list to open the context menu, choose Use as phone ringtone.

      The mp3 is now set as the default incoming call ringtone. You can also find it in your Phone ringtone list, so you can assign it to any specific contacts.

      You can also simply copy the mp3 file to the Ringtones folder directly. If it is on your PC, you need connect your Moto X to the PC with the USB cable.

      Reply
  2. JimA says

    December 4, 2013 at 3:55 pm

    How do I mute or turn off all sound? I want the easiest way to silence the phone when I go into meetings and so on.

    Reply
    • Ed says

      December 17, 2013 at 6:13 pm

      Wouldn’t that be cool?! Ya, I haven’t figured this out either. It seems like the volume for everything is always out of whack.

      Reply
      • simon says

        December 18, 2013 at 11:58 am

        Yes, you can.

        Just press and hold the power button until you feel a vibration. A box will show up in the center of the screen, behind Power off and AirPlane mode, there are three buttons for ringer options: silent mode, vibrate and ring. Touch the Silent mode (the first one from left) to make you Moto X into silent mode.

        Reply
        • RGM says

          March 11, 2015 at 3:06 am

          I tried that, more than once, and the only thing that pops up is “power off”

          Reply
          • simon says

            March 11, 2015 at 12:34 pm

            very likely, you moto x was updated to Lollipop already. Please read this guide on using the new notification and interruption system: http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/

  3. Kevin says

    December 25, 2013 at 9:56 pm

    The latest camera update is spoze to let you manually focus & exposure. I can’t make it do anything but move the green circle around. Is there a video anywhere that shows you how to do this? I’ve been searching since the camera update & I can’t find anything! Pls help!

    Reply
    • simon says

      December 26, 2013 at 1:40 am

      Drag it to a desired location (to be focused), then touch the screen to take a photo.

      if you do not like this feature, you can disable it in the dial (control focus and exposure). It is the third one after the flash control.

      Reply
      • Kevin says

        December 26, 2013 at 12:50 pm

        Still don’t get it, if they’re calling it manual focus, how would I get a subject in a photo slightly out of focus by using manual control? I still can’t figure out the exposure either. I’m a slow learner….. Thanks!

        Reply
  4. Kelly says

    February 6, 2014 at 4:46 pm

    how do I attach a picture or video to a message. Everytime I try this, it just keeps saying “sending”. I sent a picture on January 25th and it still says “sending”.

    Reply
    • simon says

      February 7, 2014 at 11:39 am

      Probably your MMS settings have some problems. Usually when you insert the SIM card, it is configured automatically. Anyway, you may ring the customer support of your carrier and they will sms you a message. Opening the message will apply correct settings.

      Reply
  5. Tyler says

    February 19, 2014 at 2:51 pm

    How do I take a screenshot with my motto x?

    Reply
    • simon says

      February 20, 2014 at 4:45 am

      Press and hold power button+volume down button simultaneously.

      Reply
      • John LeGrand says

        February 22, 2014 at 11:56 am

        I tried it but can’t find the picture in the gallery. where does it go?

        Reply
        • simon says

          February 22, 2014 at 2:05 pm

          You probably did not get the screenshot successfully. If successful, you should hear a shutter sound (unless you turn off audio) just like taking a photo.

          If you see volume level, or restart options, after press the two buttons, it means the screenshot was not taken successfully.

          Reply
          • barb says

            April 27, 2014 at 12:13 am

            I cannot find the screenshots after they are taken ? They are not in the gallery

          • simon says

            April 27, 2014 at 1:54 am

            Are you sure the screenshot was taken successfully?

          • Papa Rick says

            June 29, 2014 at 6:18 pm

            I’m having the same problem as John LeGrand and Barb. I SUCCESSFULLY took screenshots of my grandchildren visiting my 88 year old dad (sent via text by my son), but now I’m unable to find it/them ever again to forward the pictures to both my sisters! Where are they and how do I forward/share them?

          • simon says

            July 2, 2014 at 2:34 pm

            Screenshot should be able in the phone internal storage–pictures–screenshots. You can check it by connecting your Moto X with the PC through USB. of course, you can also install a file manager: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

            Normally, you can also find these screenshots in the Gallery app and Photos app, By default, they are also backed up to Google+ (unless you turned it off).

  6. Naresh Chow says

    May 12, 2014 at 9:56 am

    Hi,please explain clearly how to set an mp3 song as a ringtone?in settings i cannot find my mp3 files(i copied into phone memory by connecting to pc) settings->sound->phone ringtone->then i found only default moto ringtones

    Reply
    • simon says

      May 12, 2014 at 12:29 pm

      When you copy the mp3 files from the PC, you need copy it to the Ringtones folder of the phone.

      Reply
  7. Nate M says

    June 24, 2014 at 7:26 pm

    Can I change what font is on my moto x?

    Reply
    • simon says

      June 25, 2014 at 12:01 am

      Probably not with the default launcher. Of course, if you change the launcher, you may have the option.

      Reply
      • Nate M says

        June 25, 2014 at 12:06 am

        What’s the launcher. (Please excuse my ignorance I’m only 15 and know little about phones)

        Reply
  8. Doug says

    June 26, 2014 at 1:36 am

    I have downloaded some songs from an App called “Zedge”.. I have then downloaded several ringtone songs from the Zedge app…but when I click on any one of them…in the Settings of the Moto X phone…I go to the Sound…then :Phone ringtone…and then I try to select one from the zedge app…that I had already downloaded. It DID let me download a song to the “notification” part…but NOT the ringtone for when the phone is being called and it should “ring” with the desired song selection that I placed from the Zedge app… it only will answer with my old “default” ringtone that was from one of a small group of tones programed into the phone when I bought it from the Verizon dealer. ??? What is the best way to download the ringtones from Zedge…to the MOto-X smart phone? thanks
    doug

    Reply
    • simon says

      June 26, 2014 at 12:21 pm

      It could be due to some permission issues for the ringtones folder. If you can download it to the notification folder, you can copy the audio file to ringtones folder on a PC (when your Moto X is connected to the PC through the USB cable). Then set ringtones as if it is a pre-installed ringtone.

      Reply
  9. Doug says

    June 26, 2014 at 1:41 pm

    Hey…thanks Simon…but is it always necessary to put music /ringtones …onto a PC…and then take those and upload them to the phone?… I have the tunes I want …in the media library of the phone…and it shows…(under sounds…ringtones..in the settings folder of the phone)…that the “ringtone” is Sons of Anarchy theme… but when someone calls me…it is still the old default ringtone!…???? what gives ..do you think?.. thanks
    doug

    Reply
    • simon says

      June 27, 2014 at 12:37 am

      No, you can put it anywhere on the phone. But if you put it in the ringtones folder in your phone, you don’t need any apps to assign the ringtone because you can use it directly in the settings – sound – ringtones. This is more reliable.

      If you assign the ringtone successfully, but it is not used. You may check whether it’s overwritten by individual contact in people app.

      Reply
  10. Shuchita Karnatak says

    July 3, 2014 at 4:30 am

    Hi I am unable to send music files from my Moto X to another device. Could someone guide me on how to do that.. Also there is no Files folder where it all is stored..

    Reply
    • Shuchita Karnatak says

      July 3, 2014 at 4:31 am

      I meant how to send music files using bluetooth from Moto X to another device as i am not getting any option to share the files..

      Reply
  11. Anna says

    August 7, 2014 at 9:15 pm

    Once you download a song where does it go? How can I find it? When I download songs they don’t show up in downloads.

    Reply
    • simon says

      August 8, 2014 at 12:30 am

      It depends on the app you used when downloading. Normally, if you download items from chrome browser, it should be accessible from download.

      It’s better to get a file manager for your Moto X, download can only access files downloaded through it. Most apps use their own download utilities.

      You may try es file explorer to manage all files on your Moto X. You may follow this guide if you have no idea on such apps : http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

      Reply
  12. lalitya says

    September 1, 2014 at 12:41 pm

    Why does my camera show brown and grey-ish bands when I try to take a picture in a tube-light lit area? My phone is one day old..

    Reply
    • simon says

      September 2, 2014 at 12:50 am

      You may try to turn on hdr. In the camera app, pull from left to right to get the settings and enable hdr.

      Reply
  13. shunny says

    September 21, 2014 at 6:44 pm

    Can any one tell me how to move the sing from play music folder to gallery folder in moto x ??

    Reply
    • simon says

      September 22, 2014 at 12:07 am

      If the music was bought our downloaded from play music, you should not move it because it is DRMed and tighted to the phone and your account.

      To manage files in Moto X, you may install a file manager, e.g., es file explorer http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

      Reply
  14. Karl says

    October 6, 2014 at 10:54 pm

    When you wake moto X with the Google command and have it make a phone call is there a way to have it turn on the speaker phone.

    Reply
    • simon says

      October 7, 2014 at 12:43 pm

      Settings -> Touchless Control -> Use Speakerphone

      Reply
  15. beachbouy says

    October 7, 2014 at 3:51 pm

    Long live the Moto X !! What a great phone!

    Reply
  16. brian says

    October 31, 2014 at 9:41 am

    How do I unmute the speaker to answer the phone like normal the only way it works is if I hit the speaker and talk over speaker phone problem is everyone hears my conversation…

    Reply
    • simon says

      October 31, 2014 at 10:15 am

      If you tap the speaker again, it should use earpiece. Did i miss anything?

      Reply
      • brian says

        October 31, 2014 at 6:54 pm

        Its the speaker on the phone that’s muted. I cannot answer the phone without using the speakerphone option,I hope that explains it better…..

        Reply
        • simon says

          November 1, 2014 at 12:56 pm

          If a reboot and the volume settings (Settings–sound–volumes) do not solve the problem, you may have to visit the service centre or reset the phone.

          Reply
  17. bana says

    November 21, 2014 at 3:45 am

    What if my power button isnt working

    Reply
    • simon says

      November 21, 2014 at 10:45 am

      Why not repair it?

      You can use voice commands. You can also use the proximity sensor to unlock the phone. You can also use Moto skip to unlock the phone.

      But I am not sure how to restart/reboot the phone with the power button.

      Reply
  18. Venkatesh says

    December 28, 2014 at 2:20 am

    Hi

    I hear issues in camera after the KitKat update. Some black and white lines when the camera is on. I too had this issue and I checked with my cousin who is a professional photographer for a famous magazine. He said it is quite normal under lights. Even his professional camera behaves the same way. He corrects it by using a flash.

    Reply
    • simon says

      December 28, 2014 at 1:00 pm

      thank you for sharing the info.

      Reply
  19. sunil says

    January 5, 2015 at 11:34 am

    hi there is an volume issue with my motox.In past my ringtone volume is very high but now I don’t know how volume is decreased and I can’t able to hear the sounds properly.can any one tell me what would be the issue

    Reply
    • simon says

      January 5, 2015 at 12:54 pm

      Restart the phone may help if the volume was messed up by some apps.

      Reply
  20. James Livingston says

    February 24, 2015 at 5:18 pm

    screenshots are not importing to my pc. they did earlier this year.

    Reply
    • simon says

      February 24, 2015 at 10:39 pm

      You can just copy the files to your pc. Screenshots are saved in pictures folder.

      Reply
  21. Yvonne says

    March 3, 2015 at 4:30 am

    Hi, I have a Moto X and I accidentally deleted a photo album from my gallery. Is there a way I can get it back without having to log on to a computer?

    Reply
    • simon says

      March 3, 2015 at 5:20 am

      I don’t think there is an undo option. By default, your photos are backed up through Photos app to your Google account. You may check whether you can find them in Photos app.

      Reply
  22. rhonda herndon says

    May 20, 2015 at 6:47 am

    How do you save messages to the sims card on moto x 2 nd generation

    Reply
    • simon says

      May 21, 2015 at 12:06 am

      You cannot save messages to SIM card on Moto X. Actually Moto X doesn’t allow users to write anything to sim card.

      Reply
  23. sandeep says

    June 3, 2015 at 2:11 pm

    Hi m using moto x since 2 Months..previously it was working well but now from few days signals started creating prblm in it…Nn from last 1week it is not showing NY signal even for 1min…I heard its coz of KitKat update??pls help nn ma Sim is working well nn fine in orders mobile

    Reply
    • simon says

      June 4, 2015 at 12:57 am

      Can you check the settings- about phone – status?

      Reply
  24. Jim says

    June 3, 2015 at 6:07 pm

    on my moto x sceen shot screen my text message icon came up missing how do i restore it ? Frustrated here

    Reply
    • simon says

      June 4, 2015 at 12:58 am

      What is the problem? What screenshot? Or do you mean home screen?

      Reply
  25. debbie says

    June 4, 2015 at 2:33 am

    how do I get my flash to work on my camera. It does not come on when I change to on from the dial.

    Reply
    • simon says

      June 4, 2015 at 11:13 am

      If you turn it on, it should be on when using rear camera. You need check and make sure it is on, not just auto.

      For front camera, there is no flash. You can use third-party apps to light the screen when using front camera.

      Reply
  26. SOre says

    June 21, 2015 at 9:55 pm

    My mom is 73 yo and I just got her a Moto X for her birthday. She is a novice and has just learned how to text. I asked her to text me a photo but she doesn’t know how. I am looking for step by step directions on how to do that from her phone (as all phones have slightly different interfaces and ways to do certain steps). I asked her to hold down on the picture and send but she still didn’t know how. So since she is over 600 miles away, I am asking for help. A link or a tutorial I can send to her. Thanks in advance for any help.

    Reply
    • simon says

      June 21, 2015 at 11:51 pm

      In the message app, tap the attack icon (second from top right). Then select files. This is easier.

      Reply
  27. Nikki says

    July 7, 2015 at 8:01 pm

    We can not figure out how to send a video from the phone…it won’t let us at all

    Reply
    • simon says

      July 7, 2015 at 10:24 pm

      How do you want to send, through MMS, email, wifi or Bluetooth?

      Reply
  28. thedefinitivefoodblogaditya says

    October 19, 2015 at 11:52 am

    where do I Post Questions, for a New Thread

    Reply
    • simon says

      October 20, 2015 at 1:05 am

      Just post here.

      Reply
  29. Todd Hooks says

    November 19, 2015 at 1:34 pm

    How do I delete previous items that I don’t want anymore?

    Reply
    • simon says

      November 20, 2015 at 12:30 pm

      What items are are you referring to?

      Reply
  30. Lowell Collier says

    December 5, 2015 at 11:45 pm

    How can I obtain an instruction manua for my Motorola cell phone? There is number on back of phone that reads as;
    CE0168.

    Reply
    • simon says

      December 6, 2015 at 3:27 am

      CE0168 is NOT a model number. It is just a certification of approval for sale in certain regions as a telecommunication device.

      You need know the model (e.g., Moto X, Moto G or Moto E) when you bought the phone, aren’t you? Anyway, you can check this info in Settings–about phone.

      Reply
  31. shafiq iqbal says

    December 22, 2015 at 9:04 am

    i have device moto x xt1049 while updating lollipop it went on dead boot how to repair it kindly tell me solution .

    Reply
    • simon says

      December 22, 2015 at 11:48 am

      Can you enter recovery mode?

      Reply
  32. Nicquestishia says

    December 28, 2015 at 3:50 am

    Hi. I just purchased the moto x pure and I can’t play music from my sd card… I can’t even find it on my phone. Ive noticed I can only play music through Google play music but can’t find any of the media I have on the sd card. Also do you know of a good music player just a regular reliable default player. Thanks Simon

    Reply
    • simon says

      December 28, 2015 at 11:37 am

      VLC for Android is a good media player on Moto X.

      Reply
      • Nicquestishia says

        January 8, 2016 at 4:33 am

        Thank you. Is there a way to get the music off my sd card?

        Reply
        • simon says

          January 8, 2016 at 5:38 am

          If you want to copy music from SD card to your phone, you calm do so through a PC.

          You can also use USB OTG SD card reader to use it directly on the phone.

          Reply
  33. Carla says

    January 7, 2016 at 3:38 pm

    Can you block unwanted callers on the Moto X

    Reply
    • simon says

      January 8, 2016 at 12:56 am

      Yes, you may try this guide http://allaboutmotog.com/moto-g-how-to-guide/how-to-block-certain-callers-on-moto-g-moto-e-and-moto-x/

      Of course, it’s better to do it through your carrier.

      Reply
  34. Nicquestishia says

    January 8, 2016 at 10:08 pm

    Thank you will try immediately

    Reply
  35. Elizabeth says

    February 2, 2016 at 9:36 pm

    My moto is saving photos to photos and not gallery why and how can I stop this

    Reply
    • simon says

      February 3, 2016 at 1:07 am

      First photos app and gallery app do not have a specific folder. They show all photos on the phone. Photos app also shows photos from your Google account.

      Both of them get the list of local media files from the same source. If local photos are not showing in gallery app, you can try to clear cache and clear data for gallery app in settings – apps – all- gallery. You can also try to reboot the phone, then wait a few mins.

      Please note, Gallery app only shows photos on the phone. Photos app shows photos both on the phone and in the cloud in your Google account.

      Reply
  36. Leroy says

    February 26, 2016 at 8:45 pm

    I have a Moto X, XT1563 and I want to download my photos.
    When I plug my USB cable from the Moto XT to my PC, the PC sees the phone and all the files but it says the files are empty.
    How do I get my PC to see the photos in the files so I can download?
    Thanks. Leroy.

    Reply
    • simon says

      February 27, 2016 at 1:04 pm

      After the phone is connected to the PC, unlock the screen once. You may also check notifications on the phone to make sure the USB option is MTP mode.

      Reply
  37. rashmi says

    September 5, 2016 at 8:36 am

    I have transfered one folder from PC to DCIM. Where will it show on my phone. I can’t find it.

    Reply
    • simon says

      September 5, 2016 at 10:27 am

      You need a file explorer app in the phone. You can try es file explorer as shown in this guide http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

      Reply
  38. Debbie Jordan says

    September 26, 2016 at 6:32 pm

    i can not set my voice mail up what do i need to to

    Reply
    • simon says

      September 28, 2016 at 5:31 am

      Voicemail is provided by your carrier. You need to check with your carrier whether your mobile plan includes voice mail.

      If your mobile plan includes one, your can access by holding key 1 of the dialer in phone app.

      Reply
  39. Bill Sarvay says

    January 16, 2017 at 5:46 pm

    I just recently purchased a Moto XPE. When I make or receive a call I don’t get the speaker icon in order to use the speaker phone capability. Why is the speaker icon missing, and is there a way to get the speaker icon back on the call screen??

    Reply
    • simon says

      January 18, 2017 at 11:51 am

      Do you get other icons, like mute, dialpad or pause icons?

      If the whole bar is missing, you can reopen it by swipe down the status bar and tap Ongoing call.

      Reply
      • bill sarvay says

        January 18, 2017 at 3:56 pm

        I got all the other icons, just not the speaker. I went ahead and downloaded a speaker phone widget and am using that. Still don’t know why I’m missing the speaker icon, but I can live with the widget.

        Reply
        • simon says

          January 19, 2017 at 12:01 am

          Not sure. You can try to clear cache partition to see whether it helps. You may follow this guide to clear cache partition: http://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/

          Reply
  40. Bill Alley says

    January 13, 2018 at 6:26 am

    My xt1058 phone just flickers. I tried the reset but that does not work. I can’t turn it off. I don’t know what to do next.

    Reply
    • simon says

      January 15, 2018 at 12:47 am

      Can you reset it or not? You can hold volume down and power button together to reboot it.

      Reply
      • William Alley says

        January 15, 2018 at 2:19 am

        No, it won’t reset. I took it to a repair shop Saturday.

        Reply
        • simon says

          January 15, 2018 at 5:55 am

          Can you reboot the phone?

          Reply
  41. William Alley says

    January 15, 2018 at 6:04 pm

    I could not get it to reboot either.

    Reply
    • simon says

      January 16, 2018 at 1:11 am

      What happens if you:
      1. Press and hold power button for more than 7 seconds?
      2. Press and hold volume down button + power button ( 2 buttons) for more than 15 seconds?
      3. Press and hold volume down + volume up + power button (3 buttons) for more than 15 seconds)?

      Reply

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