Update: Motorola just updated Motorola Assist app. The problem discussed in this post was solved in this update. So, if you still have problems to get Motorola Assist to read messages in Home mode or Driving mode, please try to update the Motorola Assist app from Play Store.
Recent Google app update broke some features in Motorola Assist. Specifically, after Moto Assist asks you to say listen, it does not response to any voice input and the phone may make noises itself. This guide is specific for this issue before Motorola updates the Motorola Assist app. If you have other issues with Motorola Assist, please discuss them here.
This guide works for Moto X, Moto X 2nd Gen (Moto X 2014), Moto G, Moto G 2nd Gen (Moto G 2014) and Moto E, because they share the identical Motorola Assist app.
What are the symptoms of this Motorola Assist not reading message issue?
The issue is caused by the recent update of Google App on January 12, 2015. This update breaks the messaging voice interaction feature in Motorola Assist when in driving or home mode.
The symptoms of this Motorola Assist not reading message issue include:
- Motorola Assist can switch to Driving mode (Driving Assist) and Home mode (Home Assist) correctly.
- Incoming messages and calls are announced properly.
- Incoming calls are not affected. You can say Answer or Ignore to pick up the phone or hang up the phone.
- You get noise after it asks you to “say listen” or “say send text”. It does not respond to your voice command. Basically, you cannot listen message or reply text messages in home and driving modes.
- The version of Google App in your phone is 22.214.171.1242412.arm.
Please note, the issue is caused by Google app. But probably Motorola has to fix the issue in the Motorola Assist app.
Before Motorola releases the update for Motorola Assist, you can only solve the issue by uninstalling updates for Google app.
If you are a heavy user of Google Now, this fix probably is not for you because Google add many nice Google Now features in recent updates.
How to fix this Motorola Assist not reading message issue? (for impatient owners)
Here is the quick steps to uninstall the updates for Google app.
Step 0: Verify the version of Google App in your phone in Settings–Apps–All–Google apps
Step 1: Start Google Play
Step 2: Search “Google”
Step 3: Tap Google app
Step 4: Tap “Uninstall”
Step 5: Tap OK to finish
Step 6: Test the Motorola Assist message reading feature in Home mode or driving mode
How to fix this Motorola Assist not reading message issue? (detailed step-by-step guide)
Step 0: Verify the version of Google App in your phone.
You can go to Settings–Apps. In some models, you need flick to All tab.
Tap Google App as shown below.
In the App info page, you should find the version of the Google app as 126.96.36.1992412.arm as shown below.
If the version of your Google App is lower, this guide will probably not work for you. The Motorola Assist not reading message issue is very likely caused by other apps or settings.
As you notice, you cannot uninstall updates here. You have to go to Play store to manage the updates for this app.
Step 1: Start Google Play app.
Step 2: Search “Google”.
In Play Store app, tap search button as shown below. Then type Google to search for Google app.
The search results will be shown as below.
Step 3. Tap Google app to open the detailed info page.
Tap the Google app as shown above.
This will bring you to the detailed page for Google app in Play store as shown below.
Step 4. Tap Uninstall as shown below.
This will only uninstall the updates, not the Google app, from the phone. You cannot uninstall Google app from your phone actually.
So tap Uninstall as shown below to remove the updates so that Motorola Assist can read messages or reply messages in home mode and driving mode following your voice commands.
Step 5: Tap OK to acknowledge the uninstallation as shown above.
As highlighted in the pop out message, this will reset the app to the original state.
Tap OK to proceed.
It may take a few mins for the phone to uninstall the updates.
Step 6: Test Motorola Assist message reading feature in Home mode or driving mode
After the Google app updates are uninstalled, you can test the Motorola Assist message reading feature in either Home mode or driving mode.
It should work now.
You can also check the app info for Google app which should be changed to Google Search. You can find it in Settings–Apps–All. The version should be 4.0.x.
Is your Motorola Assist reading messages now?
If you still have problems with Motorola Assist in Home mode or Driving mode, please let us know in the comment box below.
We will try to help you.
This guides should on all Moto devices: Moto X, Moto X 2nd Gen (Moto X 2014), Moto G, Moto G 2nd Gen (Moto G 2014) and Moto E.