Moto X How-to Guide


This is the online How-to  Guide of Moto X, and Moto X 2014 (aka Moto X 2nd Gen).

It is a live page,  so the page will be regularly updated  to add more and more guides, tips and tricks for Moto X (including Moto X 2014) owners.

Please bookmark this page and come back later to find more topics.

For online manual, you may check our Moto X Online Manual.

If you want to download PDF version of the official User Guide and Get Started Guide, please visit Moto X User Manual page and Moto X 2014 User Manual page.  You can find and download the official Moto X and Moto X 2014 User Manual in your own language.

The following topics are now covered. More are on the way….

  1. How to take screenshot on Moto X without using any apps?
  2. How to to access developer options in Moto X?
  3. How to add custom ringtones for Moto X?
  4. How to reset Moto X?
  5. How to setup and use Motorola Skip?
  6. How to reset Motorola Assist?
  7. How to silence your Moto X (into silent mode)?
  8. How to solve battery life problem of Moto X after KitKat (Android 4.4) update?
  9. How to add Flash Player support on Moto X (especially after KitKat update)?
  10. How to connect Moto X with PC through USB cable? (This guide was written for Moto G, but it works identically for Moto X, including Moto X 2nd generation)
  11. How to manage files on Moto X with ES File Explorer File Manager?  (This guide was written for Moto E, but it works identically for Moto X, including Moto X 2nd generation, and Moto G)
  12. How to use Wi-Fi Direct to transfer files on Moto G, Moto E and Moto X? (This guide was written for Moto G. It works for Moto X as well, including Moto X 2nd gen)
  13. How to (check later….

Do you need more Moto X how-to guides? or Do you have any questions or problems that are not covered by these how-to guides?

Please let us know your questions and comments in the comment box blow.

The community will try to help you.

More tips and tricks For your Moto X? Get our monthly free Newsletter for Moto X owners Today!


    • simon says

      If the mp3 is already in your phone, you can navigate to a song you want to use as a phone ringtone in Music player application. Tap and hold the song in the list to open the context menu, choose Use as phone ringtone.

      The mp3 is now set as the default incoming call ringtone. You can also find it in your Phone ringtone list, so you can assign it to any specific contacts.

      You can also simply copy the mp3 file to the Ringtones folder directly. If it is on your PC, you need connect your Moto X to the PC with the USB cable.

  1. JimA says

    How do I mute or turn off all sound? I want the easiest way to silence the phone when I go into meetings and so on.

  2. Kevin says

    The latest camera update is spoze to let you manually focus & exposure. I can’t make it do anything but move the green circle around. Is there a video anywhere that shows you how to do this? I’ve been searching since the camera update & I can’t find anything! Pls help!

    • simon says

      Drag it to a desired location (to be focused), then touch the screen to take a photo.

      if you do not like this feature, you can disable it in the dial (control focus and exposure). It is the third one after the flash control.

      • Kevin says

        Still don’t get it, if they’re calling it manual focus, how would I get a subject in a photo slightly out of focus by using manual control? I still can’t figure out the exposure either. I’m a slow learner….. Thanks!

  3. Kelly says

    how do I attach a picture or video to a message. Everytime I try this, it just keeps saying “sending”. I sent a picture on January 25th and it still says “sending”.

    • simon says

      Probably your MMS settings have some problems. Usually when you insert the SIM card, it is configured automatically. Anyway, you may ring the customer support of your carrier and they will sms you a message. Opening the message will apply correct settings.

        • simon says

          You probably did not get the screenshot successfully. If successful, you should hear a shutter sound (unless you turn off audio) just like taking a photo.

          If you see volume level, or restart options, after press the two buttons, it means the screenshot was not taken successfully.

          • Papa Rick says

            I’m having the same problem as John LeGrand and Barb. I SUCCESSFULLY took screenshots of my grandchildren visiting my 88 year old dad (sent via text by my son), but now I’m unable to find it/them ever again to forward the pictures to both my sisters! Where are they and how do I forward/share them?

  4. Naresh Chow says

    Hi,please explain clearly how to set an mp3 song as a ringtone?in settings i cannot find my mp3 files(i copied into phone memory by connecting to pc) settings->sound->phone ringtone->then i found only default moto ringtones

  5. Doug says

    I have downloaded some songs from an App called “Zedge”.. I have then downloaded several ringtone songs from the Zedge app…but when I click on any one of them…in the Settings of the Moto X phone…I go to the Sound…then :Phone ringtone…and then I try to select one from the zedge app…that I had already downloaded. It DID let me download a song to the “notification” part…but NOT the ringtone for when the phone is being called and it should “ring” with the desired song selection that I placed from the Zedge app… it only will answer with my old “default” ringtone that was from one of a small group of tones programed into the phone when I bought it from the Verizon dealer. ??? What is the best way to download the ringtones from Zedge…to the MOto-X smart phone? thanks

    • simon says

      It could be due to some permission issues for the ringtones folder. If you can download it to the notification folder, you can copy the audio file to ringtones folder on a PC (when your Moto X is connected to the PC through the USB cable). Then set ringtones as if it is a pre-installed ringtone.

  6. Doug says

    Hey…thanks Simon…but is it always necessary to put music /ringtones …onto a PC…and then take those and upload them to the phone?… I have the tunes I want …in the media library of the phone…and it shows…(under sounds… the settings folder of the phone)…that the “ringtone” is Sons of Anarchy theme… but when someone calls me…it is still the old default ringtone!…???? what gives you think?.. thanks

    • simon says

      No, you can put it anywhere on the phone. But if you put it in the ringtones folder in your phone, you don’t need any apps to assign the ringtone because you can use it directly in the settings – sound – ringtones. This is more reliable.

      If you assign the ringtone successfully, but it is not used. You may check whether it’s overwritten by individual contact in people app.

  7. Anna says

    Once you download a song where does it go? How can I find it? When I download songs they don’t show up in downloads.

  8. lalitya says

    Why does my camera show brown and grey-ish bands when I try to take a picture in a tube-light lit area? My phone is one day old..

  9. Karl says

    When you wake moto X with the Google command and have it make a phone call is there a way to have it turn on the speaker phone.

  10. brian says

    How do I unmute the speaker to answer the phone like normal the only way it works is if I hit the speaker and talk over speaker phone problem is everyone hears my conversation…

      • brian says

        Its the speaker on the phone that’s muted. I cannot answer the phone without using the speakerphone option,I hope that explains it better…..

        • simon says

          If a reboot and the volume settings (Settings–sound–volumes) do not solve the problem, you may have to visit the service centre or reset the phone.

    • simon says

      Why not repair it?

      You can use voice commands. You can also use the proximity sensor to unlock the phone. You can also use Moto skip to unlock the phone.

      But I am not sure how to restart/reboot the phone with the power button.

  11. Venkatesh says


    I hear issues in camera after the KitKat update. Some black and white lines when the camera is on. I too had this issue and I checked with my cousin who is a professional photographer for a famous magazine. He said it is quite normal under lights. Even his professional camera behaves the same way. He corrects it by using a flash.

  12. sunil says

    hi there is an volume issue with my motox.In past my ringtone volume is very high but now I don’t know how volume is decreased and I can’t able to hear the sounds properly.can any one tell me what would be the issue

  13. Yvonne says

    Hi, I have a Moto X and I accidentally deleted a photo album from my gallery. Is there a way I can get it back without having to log on to a computer?

    • simon says

      I don’t think there is an undo option. By default, your photos are backed up through Photos app to your Google account. You may check whether you can find them in Photos app.


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