How to reset Motorola Assist?

Update: If Motorola Assist does not read messages in home or driving mode (i.e.. it does not respond to your voice)  after it asks you say Listen, please follow this guide to fix it.

Motorola Assist is one of the flagship features in Moto X.  It normally works ass expected.

But occasionally, weird thing may happen to the Assist.  If you find something unusual, for example, your Moto X refuses to read incoming caller name when you are driving. All settings are correct.

In this scenario, a simply reset of Motorola Assist can save you a visit to the service center.

To get the  fresh settings for Motorola Assist, you can get to Settings–Apps (aka Application manager)-Motorola Assist  to clear data and clear the cache. However, for Moto X, you need do this for 4 apps:

  1. Motorola Assist
  2. Motorola Assist Engine
  3. Motorola Assist Framework
  4. Motorola Assist Talk To Me

After resetting, your Motorola Assist should work if your settings are correct.

If you still have problems with your Motorola Assist in your Moto X, you may let us know in the comment box below, or start a thread in Moto X Forum.

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    • if the reset does not work, you may try to backup your data and do a factory reset. Sometimes, a reboot may solve the issue as well.

  • My moto x does not have moto assist engine or moto assist talk to me. I'm having trouble with the assist not turning on occasionally. I've cleared cache and data on the other two apps. The only thing that fixes is a power off. But it's only a temporary fix. It goes back to being intermittent sometimes works, sometimes doesn't.

    • Did you try to apply all available system update? The updates fixed some issues related to Motorola Assist.

  • I have the opposite issue. The assist stays on all the time. There is no icon displayed in the notification tray. I've rebooted,cleared the cache etc. I really do not want to do a system reset. I don't even see the other 3 apps the op is referring to.Any ideas?

    • You can open the Motorola assist app, then uncheck everything for driving, meeting, and sleeping.

      Reset will give you the default settings, not disable it.

      If you really want to disable it, you can just disable Motorola Assist (not necessary to disable the others), not reset.

    • No, it does not need data. But if you are using the phone for navigation, you may use some data for the map.

  • I've been through this and I found that there are currently only 2 apps installed, Assist and Assist Framework, I don't have the engine nor the talktome. Additionally the option to clear the cache for Assist framework isn't active so that isn't possible. Ive uninstalled and reinstalled, turned my phone off over night nothing works. The home icon no longer displays in notification tray, and the options to read to me only work while away from home. What do I need to do to fix this?

    • Yes, Motorola changed a lot to this feature.

      If the problem persists, you may backup your phone and perform a factory data reset.

  • Assist comes up with home and driving turned on, but talk to me doesn't show me or read me the text. The screen has text on it that says "say listen" and saying listen doesn't respond. I've tried clearing the data/cache on both assist apps in settings, reboot the phone, and no luck. I turned on the same settings on my wife's moto x phone, and her phone quotes the messages. The talk to me feature has never worked on my moto x phone yet. Any suggestions, beyond doing a factory restore?

    • My Moto x used to work great, reading my texts while driving, then I had exact same issue. Worked again when I switched to the alternate channel option as mentioned on this page, but then stopped working again. Tired of fussing with it now, and gave up. People will just have to wait for my texts.

  • Love this app but now when it reads out loud the mic is not working and it keeps saying sorry can't understand you. Tried resets and updates. I am having other issues due to 4.4.4 update.

  • I have a Droid Ultra and while Moto Assist works perfectly for calls it doesn't work at all for texts. When a text message comes in it announces who its from and asks what I want to do...but then it skips the function of it listening to me and says its couldn't hear me and asks me to respond again....then a millisecond later it says sorry I can't understand you lets talk later. So I know a text came in...I know who its from...but it never allows me time to respond to any of its voice command prompts. Thoughts? Again it is only doing this for texts...phone call it works fine which is why its so strange.

    • I think several Verizon users reported similar issues. Probably, it's due to some bugs in the Verizon version firmware.

  • Did this error occur after a specific update maybe I can go back to the version that worked so perfectly. Hard reset did not work!!! Grrr what a waste

  • Sadly motox on Fido, read text aloud now no longer working. I did reset, no luck, new app update, no luck, seems like maybe it's picking up to much noise some how so it thinks I'm talking and maybe doesn't get a chance to talk... No clue...

    • I noticed in text to speech settings for Motorola tts that there was only French, and by selecting it, it worked but only in French, I have not yet done factory reset. I found and tried to reinstall nuancetts.apk (the Motorola tts) but no luck. Sent support ticket to Motorola
      Worried that my cleaner app deleted it.

      • How did you manage to disable Motorola TTS? I'm having the same issue, where English messages are read out in a thick French accent.

  • Assist just will not silence my phone during meetings from my corp exchange server. I see the meetings on my Motorola's calendar. If I set the meeting up in Google, then it works fine. I have both calendars selected to use under Assist Settings. I've tried clearing the cache on the app, restarting phone and selecting different calendars to use. Anybody? Such a nice feature...if only it worked.

    • I think the Exchange server settings are probably the cause. Anyway, the requirement for a "qualified" event:

        is from a calendar visible on device
        is from a calendar that you are the owner
        has been accepted
        is not deleted
        is not cancelled
        is not all day (all day event box checked) or duration
          has one or more guest attendees

      • Hi All,

        I was having issues with my Moto text to speech, and I tried all of the steps listed above with no success as well. Then I realized this morning that my Moto G TTS is driven by Google, not Moto.

        I took the following steps:
        1. Settings
        2. Apps
        3. Google Text-to-speech Engine
        4. Clear Data

        Now it works again. Hope this helps!

        • Thank you...Daniel thank you, I missed my friend talking to me. Clearing the Google Text To Speech engine. Do not understand why it happened all of a sudden?? Maybe an update!

          • I think it's a conflict of stored data. The program saves data based off of you interaction of the program. Then one day an action conflicts a pervious action and it can't self resolve, so it stops working.

  • Hi All,

    I checked the Application manager on my moto X and it has only the Assist application, the other three are not seen. I am facing an issue with the meeting feature. The phone rings even when I am in a meeting and the feature is set to silence mode. any suggestions?
    I have the 4.4.4 update installed and the assist version is 2.4.3

    • You just need reset the assist (Motorola Assist Framework is under all, but normally it is not necessary to reset it).

      For the meeting, there are some requirements:
      is from a calendar visible on device
      is from a calendar that you are the owner
      has been accepted
      is not deleted
      is not cancelled
      is not all day (all day event box checked) or duration

  • How to upgrade moto x us cellular to KitKat version. I am having problems using all the application's.

  • When I use driving it asks if I want to listen to my text, then starts making this rapid pinging noise and the location services icon blinks rapidly. It will go until I hit a side button or go into the messages app. Any ideas on what is causing this is how to fix it? I have a moto x , running republic wireless.

    • This is exactly what my moto x is doing. "OK Google now" still works as it's supposed to. Only Assist is broken. Reinstalling updates doesn't work. Have you found a solution other than backing up and factory reset?

  • In my moto g, from recently in both home and drive modes, when SMS is received it says SMS from a sender has received and say listen to read it. Then it should beep and wait for my answer but instead of that it continuously beeping unless I press back key. Tried everything mentioned here but no luck.

  • The same issue (as reported by Michelle and Eranda on Jan 15, 2014) started happening with my Moto X from today. The only thing I could think of is that "Google App" updated today. Not sure whether it is related. I also tried clearing cache for Assist and Google TTS. Nothing helped so far.

    Any insight, anyone?

  • Same issue as Michelle and eranda! Nothing helps! I don't want to factory reset bit it looks like my only option...

  • My 1st Gen Moto X is having the same issue as Michelle. When driving or at home I receive and I receive txt. Assist asks if want to hear the txt and then I receive rapid pinging; it will not stop until hit the back button. While in this state, my Google Music will not work unless I power cycle the phone. I tried clearing the Assist memory, clearing the phone cache and a factory reset, but nothing helped. Luckily my phone is less than a year old and still under warranty. I'm sending it back for a replacement.

  • My driving assist is working for calls but when i receive a text is alerts me that there is a text message then it makes an awful noise and will not listen to me when i say listen. I tried clearing the cache and it still makes that awful noise. Any suggestions???

  • My new Moto X 2014 does not work in driving mode, either. Motorola told me yestrtday t
    hat they are aware of the problem and are working on an update.

      • I have similar problem. I tried many suggestions, none work, it is all audio. The drive symbol is displayed. when text comes in no audio of who texted or audio listen, it displays listen I try saying listen and then it displays reply? So I think it is only audio problem. Since I have Bluetooth, I even changed the setting to Alternate Audio Channel like suggested. Still did not work. I then tried shutting off my Bluetooth on the phone. Then it worked like it used to, turned Bluetooth on and it stopped again. Any advise?

  • My Moto X did work fine with Assist until recently I discovered that the whole App was gone !! It might have happend as result of the recent and rather big update. So now I tried to reinstall it from google play store, but it gives me the message "Your device is not compatible with this version". Since there does not seem to be another version on google play it's rather a dead end.
    Can you help me out?

  • I have a different problem - my Moto X (2nd gen) will not stop announcing text messages and telephone calls. I sit in a quiet open plan office and no matter what I do (even setting the phone to give no interruptions) it still stouts out that I have a new text message or the I have an incoming call. I have tried clearing the app data and have even turned the feature off but it still keeps going. Does anyone have any bright ideas, as I am considering selling the moto x and going back to a Samsung.

    • No way... I have the same thing. It's super annoying. It talks to me at work and says who's calling and sends me texts. Normally it will only talk to me while driving or when at home. Now the home icon won't show up in the upper taskbar.
      I've tried to clear the cache as suggested above, but no. I've set the work location right and everything. But also there's no icon for being at work. When I'm driving or when it's my 'nighttime' it does show it in the taskbar. Or when I'm in a meeting, but it still will talk.

      • The only solution I have found is to completely disable moto assist all together and then I switch my phone to flight mode when I go to bed so the alarm still sounds but I do not get disturbed by calls/texts/emails, etc.
        It's far from ideal and a little disappointing as I really liked the assist features when they worked, but I don't know what else to do.....

  • after i upgraded my moto x to lollipop the other day my motorola assist icon disappeared. also when i look in the play store it is not there. doesnt anyone know how to get it? did they make a new app or part of another setting. thanks

  • alright, i was on a call when the battery was quite low and while talking the phone turned off, and since then how much ever i charge it the screen remains blank, i tried rebooting it however it has been of no use, can u guys please help me?

    • Wait a few mins. Connect the phone to the charger. If the phone cannot be charged, you have to visit the service center to check the hardware.

  • I have the Moto X 2, & I really used to love Motor Assist now I hate it and I have considered going iPhone because of how crappy it works with the last to Android updates. If things do not improve with marshmallow, this will be my last Motorola oh, & I have had Motorola phones since 2007. It turns my ringer off for no apparent reason and it turns it on for no apparent reason it changes it to priority when it should be all. & I don't have the granularity of setting the quiet settings that I once had with Kit Kat.

    • Actually Motorola assist works best on lollipop. There are no known problems of Motorola Assist in Moto X.

      FYI, Motorola Assist will not be available n Marshmallow update. Motorola already announced the retirement of some apps in the coming Marshmallow update.

  • My Moto X Pure has stopped detecting Driving mode Before it used to show the Driving road symbol and also was performing voice prompts properly while driving. Now the Driving symbol does not show up and as a result neither does the Voice under Moto Assist activate while driving. Under Moto Assist Driving is enabled. Please assist. Thanks

  • Ok guys (and for Hassan Maje), same problem here. I've bought a Moto X (2° gen - 2014) a week ago. I've discovered that if i make the update to last android version (or some apps from google, i'm still not sure) Motorola Assist stops to work. So, for who have problem with Moto Assist i can just suggest to NOT UPDATE to last android version or google app. This will probably save you from this bug. I've tried to download a new version of Motorola Assist app from Google Play, but says that my phone is not compatible with that app (INSANE). THANK YOU MOTOROLA...

    • My previous problem on my Moto X Pure with Driving mode not kicking in while driving was due to 'Location' not switched on while driving I think. After swiping down from top and taping on Location symbol, Driving mode worked as expected.

      However, now I have upgraded to Android 6.0 and I have the following problems:

      1) Under Moto Assist, I can't find Driving (although it kicks in when driving), Meeting and Sleep (will know if it kicks in at night!). I tried scheduling a Meeting under calendar and notice that during the meeting times auto reply text does not work and phone rings (i.e. there is interruption).

      2) The Dialer seems to have changed. I can't find the recent phone number which previously in Android Lollipop was visible at the top for fast dialing the last number.

      Please assist if anyone has suggestions.

      Thanks

      • Thank you for the update. Moto Assist was retired in Marshmallow update. You have to use Marshmallow features and some third party apps to achieve what you want to do.

        For the dialer, you can always use the call log tab to get recent incoming and outgoing calls.

  • Oh, if you have made the updates (to last android version or some google apps), just reset the phone to factory presets.

  • I've a question for all Moto X users. Do you remember how it worked with KitKat? Could be better back to a previous android version, for get all features and no bugs? Thanks

    • if you updates everything, there are no known problems.

      software always has bugs because it is software...

    • Not sure about your problem. If everything (including Google services) is up to date, there should be no issues. You may try to clear cache partition to see whether it helps.

  • I restored the phone to the factory presets for 5 times. After that, Moto X has updated automatically everything. The bug is clear and probably it's because Motorola is going to abandon Moto Assist in the next Android update: Marshmallow...

    • Although Motorola Assist will be no longer available in Marshmallow, there are no known issues of Motorola Assist in lollipop 5.0 and 5.1.

      After the factory reset, you may try no to restore third party apps to see whether it helps.

  • I don't update anything after factory reset, and it works (as i said yesterday). It's really BAD that Motorola Assist will be no longer available in Marshmallow... someone knows why?

  • Moto Assist is unable to tell me how much time it may take me to reach my destination. Previously it used to do this. Currently it only tells me something like ..."there is heavy traffic on your way to...." Then there will be a map displayed on browser with estimated time and distance. Location settings have been enabled. Driving mode would be on and Driving symbol would appear fine. Please assist. Thanks

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